Media
If you upload images for reviews, avoid uploading photos with embedded location data (EXIF GPS). Visitors could potentially download this info.
Cookies
To improve your experience, we use cookies to:
- Save your name/email if you leave a comment (so you don’t have to re-enter it next time)
- Keep you logged into your account
- Track anonymous website activity for analytics and security
Cookies do not collect sensitive personal data; you can clear them anytime via your browser settings. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We do not sell your data. We only share data with payment processors and shipping providers to ensure the secure fulfillment of your order.
Customer Accounts
If you create an account on our website, the personal information you provide is retained until you request its deletion. Inactive accounts may be deleted after 24 months of inactivity.
Orders and Transactions
Order information (name, email, shipping/billing address, and order contents) is retained for up to 12 months after fulfillment for order history, customer support, returns, and legal compliance. We may retain financial transaction data (excluding full card details) for up to 7 years, as required by Canadian tax law.
Pending, Cancelled, and Failed Orders
These orders may be automatically deleted after 30 days, unless retained for customer support or fraud prevention.
Refunded Orders
Refunded order records are stored for 12 months for customer service and auditing purposes.
Comments and Reviews
Comments or product reviews you submit (including name, content, and optional avatar) are retained indefinitely unless manually deleted by you or our team.
Contact Forms & Emails
Any messages or inquiries submitted via contact forms or email may be retained for 6–12 months for customer service reference, unless you request removal.